Our Promise & Code of Conduct
We Guarantee that:
- All homes and host families are pre-inspected by the staff of Homestay Florida or authorized representatives.
- All adults in homes hosting students under the age of 18 submit to Florida Department of Law Enforcement (FDLE) state and national criminal background checks prior to student placement.
- Any concerns or allegations raised by students or host families are immediately investigated and dealt with accordingly.
In arranging homestay accommodation for international students, Homestay Florida strives to:
- Place students in a home, which is, to the best of our knowledge and belief, a safe and suitable home for the students.
- Ensure that all students are matched with host families who share similar interests.
- Ensure there are no more than three students per household.
- Provide ongoing support to homestay hosts and students as necessary.
- Advise homestay hosts and students of the expectations of homestay by means of orientation, written documents and information.
- Follow up any complaint made by the homestay students/hosts within 48 hours.
- Respect and be responsive to the beliefs and diversity of cultural requirements of homestay hosts and students.
- Have grievance procedures in-place and act with sensitivity and discretion when issues arise, in time of grief and trauma.
- Provide alternative accommodation arrangements if it is believed that the welfare of the student, or host, may be at risk.
- Interact effectively and cooperatively with students, parents, agents and education institutions and act openly and professionally in all dealings. Keep all possible communications open, honest, and appropriate to the situation.
- Maintain records of communications and incident reports relating to each student.
- Recognize that the homestay hosts may come from a variety of family compositions and cultural backgrounds and that these will not be the basis for acceptance or rejection in the placement process.
- Maintain the confidentiality of Homestay hosts and students’ right to privacy under the terms of Privacy and Discrimination Acts.